Term and Definition
Managed Services refer to a model of the provision of IT services, the external service provider-defined tasks, areas permanently and continuously take care of. The focus is not on the one-off provision of individual services, but the long-term organization and implementation of IT-related processes.
The services are provided on the Basis of clearly defined agreements, which define the scope of the Services as well as organisational framework. Managed Services are a structured approach to the management of IT systems, in the case of the responsibilities between the company and the service provider are clearly regulated.
In contrast to project-related or purely reactive services, this model includes a continuous support, which focuses on the operation and stability of IT environments.
Jawnet IT Services provides services that are typically furnished in the context of such continuous Service models, in particular in the areas of Support and infrastructure.
Characteristics of Managed Services
Managed Services are characterized by several fundamental characteristics that distinguish it from other forms of IT services. A key Element is the continuous support of systems over a longer period of time.
Another feature is the clear Definition of services and responsibilities. These are set in advance, and form the basis for the cooperation between enterprises and service provider.
Typical properties are:
- Long-term Acquisition of defined IT tasks
- Structured Service Processes
- Clear agreements on services and response times
These features allow for a predictable and transparent organization of IT Services.
Performance areas
Managed Services can cover different areas of IT. The actual number depends on the requirements of a company and the agreed services.
Among the frequently supervised areas:
- IT Support and Helpdesk
- Network and infrastructure support
- System administration and technical support
In addition, other benefits may be part of a Managed Service model, such as in the area of telecommunications, or safety of technical systems.
Jawnet IT Services offers services in several of these areas, and performs tasks that are associated with the continuous support of IT systems.
Service-Level agreements
A key part of Managed Services agreements, the rules of the cooperation. These include, among other things, information about the scope of services, response times and availability.
Such agreements provide a clear basis for the provision of the services. You define which services will be provided and the conditions under which these take place.
Typical content includes:
- Time response specifications in requests
- Fixed Service Times
- Description of the tasks carried out
The structuring such agreements contributes to the quality and traceability of the services.
Technical Implementation
The technical implementation of Managed Services based on systems and processes that allow for the continuous support. In particular, this includes Monitoring and management solutions, with which IT systems can be monitored.
These systems capture the state of the networks, servers and applications, and make it possible to detect deviations or disturbances. On this basis, measures can be taken to the functioning of the systems.
Another component is the use of Remote-access, making it possible to manage systems remotely. In addition, can be on-site visits required, especially in tasks related to physical components.
Jawnet IT Services offering Remote Services, on-site services and covers various requirements in the context of Managed Services.
Delimitation to other IT models
Managed Services are to be distinguished from other models of the IT service. While traditional IT Services are often focused on individual tasks or projects that relate to Managed Services on a continuous care.
Also the term IT Outsourcing has Overlaps, describes, however, more in General, the outsourcing of tasks. Managed Services are a concrete expression of the care in a structured and permanently is.
The distinction is, in particular, to the extent and in the organization of the services.
Importance in the business context
The importance of Managed Services is the result from the requirements of modern IT structures. Companies are dependent on the functioning of IT systems, which need to be constantly supervised.
Through the use of Managed Services, these tasks can be transferred to external service providers. This allows for a clear organization of IT processes and access to external support.
Jawnet IT Services assumes in this context, the tasks for the operation and maintenance of IT systems is required, and supports companies in the implementation of appropriate structures.
Organisational Aspects
The implementation of Managed Services requires a clear organizational structures. Defined processes for the processing of inquiries, as well as festivals responsibilities include.
An important part of the communication between the company and the service provider is. This is usually done through fixed channels and is based on the agreed service processes.
In addition, a documentation of the systems and services required to make the care to understand.
Integration into existing IT structures
Managed Services can be integrated into existing IT structures and complement existing systems and processes. The integration is done so that the provider can access relevant systems and functions.
This concerns in particular:
- Networks and Server
- Workplace systems
- Communication solutions
Jawnet IT Services is responsible for functions in these areas and helps companies with the Integration of such services into their IT structures.
Summary
Managed Services is a model of IT services, in the case of the external vendor-defined tasks, permanent, and continuous support call. The focus is on structured and long-term organization of IT-processes.
The benefits may include different areas, including Support, infrastructure and system management. The basis of the cooperation is clear agreements, which define the scope of services and the conditions are.
Jawnet IT Services offers services that are typically furnished in the context of Managed Services, and is responsible for functions in the area of Support, infrastructure and technical support.
